Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions page. If you can't find the answer you're looking for, feel free to contact Al Bustan Trading LLC—our team is always happy to help.

1. What types of carpets do you offer?

We offer a wide range of carpets and rugs, including modern, traditional, Persian-inspired, Turkish, shaggy, luxury, office, mosque, and custom-made carpets to suit both residential and commercial spaces.

2. Do you offer custom-sized carpets?

Yes. We can provide carpets in custom sizes and, depending on the product, may also offer custom colours and designs. Contact us to discuss your requirements.

3. Do you deliver across the UAE?

Yes. We deliver throughout the United Arab Emirates. Delivery times may vary depending on your location and product availability.

4. How long does delivery take?

Most orders are delivered within 2–7 business days. Custom orders may require additional production time.

5. Do you offer international shipping?

Yes, we can arrange international shipping to selected countries. Shipping costs, customs duties, and import taxes are the responsibility of the customer.

6. Can I return my order?

Yes. Returns are accepted within 7 days of delivery for eligible products.

7. What payment methods do you accept?

We accept secure online payments using Visa and MasterCard credit/debit cards. Additional payment options may be available upon request.

8. Are the carpet colours exactly the same as shown online?

We do our best to display colours accurately. However, slight variations may occur due to differences in screen settings, lighting, or the handmade nature of some carpets.

9. How do I choose the right carpet size?

Our team can help you select the ideal size based on your room dimensions, furniture layout, and interior style. Simply contact us for personalized advice.

10. How should I care for my carpet?

Regular vacuuming and prompt cleaning of spills will help maintain your carpet's appearance. We also recommend professional cleaning periodically, depending on usage.

11. Do you provide carpet installation services?

Yes. Installation services are available for selected carpet products. Please contact us to confirm availability in your area.

12. Can I request a quotation before placing an order?

Absolutely. We provide free quotations for both residential and commercial projects. Simply contact us with your requirements, and we'll be happy to assist.

13. Do you supply carpets for commercial projects?

Yes. We supply carpets for offices, hotels, restaurants, mosques, retail stores, educational institutions, and other commercial spaces. We also handle bulk orders.

14. What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the product. We'll review the issue and work quickly to resolve it.

15. How can I contact Al Bustan Trading LLC?

You can reach us by phone, email, or through the contact form on our website. Our team is ready to answer your questions and help you find the perfect carpet for your home or business.

Phone: +971 58 885 8514
Email: albustantrading01@gmail.com
Business Hours: 9 am - 11 pm (all weekdays)