Privacy Policy

Welcome to Al Bustan Trading LLC. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products and services.

By using our website, you agree to this Privacy Policy.

Information We Collect

When you place an order, request a quotation, or contact us, we may collect:

Full Name
Phone Number
Email Address
Delivery/Billing Address
Company Name (if applicable)
Order Details

We may also automatically collect technical information such as your IP address, browser type, device information, and website usage through cookies.

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide quotations and customer support
Respond to your inquiries
Improve our website and services
Send order updates and delivery notifications
Comply with legal and regulatory requirements in the UAE
Payment Information

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

All online payments are processed securely through trusted payment gateway providers.

Sharing of Information

We do not sell or rent your personal information.

Your information may only be shared with trusted service providers such as:

Delivery and logistics companies
Payment gateway providers
Website hosting and IT service providers
Government authorities where required by UAE law
Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic.

You may disable cookies through your browser settings if you prefer.

Third-Party Advertisements

Some advertisements displayed on our website may be provided by third-party advertising companies. These companies may use cookies, web beacons, and similar technologies to understand your interests and display relevant advertisements.

Please note that Al Bustan Trading LLC does not control the information collected by these third parties, and their privacy practices are governed by their own privacy policies.

Data Security

We use appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Although we take every reasonable precaution, no method of online transmission or electronic storage is completely secure.

Changes to This Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Customers are encouraged to visit these pages regularly to stay informed of any changes. Any modifications will become effective immediately upon being posted on the website.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Al Bustan Trading LLC
United Arab Emirates

Email: albustantrading01@gmail.com
Phone: 055 784 8855

Terms & Conditions
General

By accessing and using this website, you agree to comply with these Terms & Conditions.

United Arab Emirates is our country of domicile.

Any dispute or claim arising out of or in connection with this website shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Eligibility

Users under the age of 18 are not permitted to register, place orders, or make purchases through this website.

Payments

We accept online payments using Visa and MasterCard credit/debit cards in AED (United Arab Emirates Dirham).

If you make a payment through our website, your payment details are transmitted directly to our secure payment gateway provider using an encrypted SSL connection.

The cardholder is responsible for retaining copies of transaction records and reviewing our policies before making a purchase.

If an order is shipped in multiple consignments, multiple charges may appear on the cardholder's monthly statement where applicable.

Product Information

We make every effort to display product colours and designs as accurately as possible.

However, actual colours may vary depending on your monitor or mobile device.

As many of our carpets are handmade or woven products, slight variations in colour, texture, size, or pattern may occur and should not be considered defects.

Shipping & Delivery Policy

Orders are shipped from our warehouse in the United Arab Emirates.

Delivery within the UAE normally takes 2–7 business days, depending on your location and product availability.

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges are the customer's responsibility.

We partner with reliable courier companies, and customers will receive shipment tracking information once the order has been dispatched.

Al Bustan Trading LLC will NOT trade with or provide services to countries or individuals subject to OFAC (Office of Foreign Assets Control) sanctions, in accordance with the laws of the United Arab Emirates.

Return & Refund Policy

Customer satisfaction is important to us.

Returns or refund requests are accepted within 14 days from the delivery date under the following conditions:

The item arrived damaged.
The wrong product was delivered.
The product has a manufacturing defect.

Damage must be reported immediately upon delivery and noted when receiving the shipment.

Returned products must be unused, in their original condition, and with the original packaging whenever possible.

Refunds will only be processed through the original payment method used for the purchase.

Cancellation & Replacement Policy

Orders may be cancelled before dispatch.

Replacement requests will be accepted if:

An incorrect product was delivered.
The product is defective.
The product was damaged during shipping.

Requests should be submitted within 14 days of receiving the order, along with supporting photographs where applicable.

Payment Methods

We accept secure online payments using:

Visa
MasterCard

All payments are processed securely in AED (United Arab Emirates Dirham) through approved payment gateway providers.